Yes. You may ask our front office staff or the specialists to obtain the cost estimates prior to your medication. Please note that cost estimates may be different from the final charges.

Currently, 23 Siloam Hospitals serve more than 2 million patients annually.

To ensure a healthy environment for our patients, it is prohibited to smoke at the hospital area.

The amenities provided vary by types of rooms and hospitals. However, in general, every room offers a mini fridge, television, telephone, patient pajama, blanket, toiletries and tissue. Please check with our business office representatives to find out the specific amenities in your room.

We currently accept cash and most major debit/credit cards. ATMs are available at all Siloam Hospitals.

Siloam Hospitals abide by the quality standards of:

• Joint Commission International Accreditation

• European Society for Quality Research

• Komisi Akreditas Rumah Sakit

• Asian Patient Safety

• Frost & Sullivan

NOTE: The aforementioned standards are only applicable to some of our Siloam Hospitals.

Cardiology

The followings are some of the facilities we provide at our Cardiac Centre:

• Cardiac Care Unit (CCU) that focuses on treating patients after a heart attack or major cardiac surgery

• Multi slice CT-Scan

• Echocardiography

• Electrocardiogram (ECG)

• Nuclear medicine

• Cath Lab

• and others

Neurosciences

Siloam's Neuroscience Centre offers advanced treatment for:

• Radiation stereotactic surgery using Gamma knife
• Hydrocephalus

Oncology

Using the best medical technology, our Oncology Centre offers the following treatments:

• Gamma knife radiosurgery
• Nuclear medicine using PET-CT and SPECT-CT Scans
• Radiation therapy with Rapid Arc Linear Accelerator (LINAC)
• Radionuclide therapy
• and others

Orthopaedics

Siloam's Centre of Excellence in Orthopaedics offers expert diagnosis, treatment, and rehabilitation for bone, joint, or connective tissue disorders:

• Prevention of osteoporotic fractures, equipped by Bone Mass Densitometry and Frax

• Diagnosis of complex injury or disease, guided by CT Scan 2D/3D, 1.5 Tesla and 3 Tesla MRI

• Complex revision arthroplasty in hip and knee

• Replacement surgery

• Minimally invasive surgery

• Fully equipped rehabilitation centre

• and others

Urology

The followings are some of the medical services we offer at our Urology Centre:

• Green light laser surgery

• Extra Corporeal Shock Wave Lithotripsy (ESWL)

• Urologic reconstruction

• Vasectomy

• and others

Emergency

Siloam's Emergency and Trauma Centre provides high-quality emergency medical care, including:

• 24-hour on-call specialists

• Diagnostic imaging services (X-ray, CT Scan, MRI) adjacent to the Emergency department

• Specialised emergency services, including Acute Cardiovascular Treatment, Comprehensive Acute Stroke Management, Neurosurgery, Orthopaedic Surgery, Paediatric Emergency Services and Trauma Care

• Fully equipped land and air ambulance services with a qualified team

• and other emergencies

To ensure the safety and quality of the blood supply, we exclusively accept blood from the Indonesian Red Cross (IRC, Palang Merah Indonesia or PMI).

Siloam Hospitals offer a large selection of types of inpatient rooms. Please select the hospital you plan to visit to explore the types of inpatient rooms offered at each unit.

There are 35 state-of-the-art-hospitals, comprising 13 hospitals in Jadebotabek Greater Jakarta and 22 hospitals distributed across Java, Sumatra, Kalimantan, Sulawesi, and Bali and Nusa Tenggara.”Please click here for more detailed information and to find Siloam Hospitals nearby.

Yes. Arranging an appointment in advance is recommended to avoid long waiting time and ensure that the specialist you plan to visit is available. Please check the doctor schedule on Find Your Doctors and fill the Make an Appointment form. You may also call us directly to make an appointment, whichever more convenient. Alternatively, you could call our helpline at +62-1500 181 and speak with our customer care officers who will attend to your needs.

To register as BPJS patient in Siloam Hospitals for the first time is by bringing:
1. Online referral letter.
2. BPJS card.
3. Copy of KTP
4. Copy of Kartu Keluarga.
5. Fill in the new patient form in the hospital’s front office

 

If you have received medical treatment from Siloam Hospitals before and want to follow up, you have to bring the document mentioned above along with explanation letter for follow up.

Most of our doctors are bilingual and can communicate in English. In addition, we provide Korean interpreters at Siloam Hospitals Lippo Village. You can also find Japanese specialists at J-Clinic located at MRCCC Siloam hospitals and Siloam Hospitals Cikarang.

No, currently the hospitals that provide BPJS services to our patients are:

• -Siloam Hospitals Palembang
• -Siloam Hospitals Jember
• -MRCCC Siloam Hospitals Semanggi
• -Siloam Hospitals Asri
• -Siloam Hospitals TB Simatupang
• -Siloam Hospitals Cinere
• -Siloam Hospitals Lippo Cikarang
• -Siloam Hospitals Kebon Jeruk
• -Siloam Hospitals Surabaya
• -Siloam Hospitals Balikpapan
• -Siloam Hospitals Samarinda
• -Siloam Hospitals Denpasar
• -Siloam Hospitals Makassar
• -Siloam Hospitals Manado
• -Rumah Sakit Umum Siloam Lippo Village
• -Siloam Hospitals Purwakarta
• -Siloam Hospitals Labuan Bajo
• -Siloam Hospitals Kupang
• -Siloam Hospitals Buton
• -Siloam Hospitals Lubuklinggau
• -Siloam Hospitals Bangka Belitung
• -Siloam Hospitals Bekasi Sepanjang Jaya
• -Siloam Hospitals Bekasi Timur
• -Siloam Hospitals Sentosa
• -Siloam Hospitals Cirebon
• -Siloam Hospitals Jambi

If your preferred doctor is not available, you can either choose to see another specialist at the hospital or schedule an appointment for your next visit. Please refer to the above question on how to arrange an appointment.

• Your health insurance card or policy (if any)
• Referral forms from your physician (if required by your insurance carrier)
• Your government-issued personal identification, including passport, residential identity card, or driver’s license.
• Your medical records, X-rays, or prior test results (if requested)

Facilities provided to BPJS patients will be adjusted to examination's results/ doctor's recommendation and the availability of facilities in the particular hospital.

We accept most major health insurance companies, both local and international. For a detailed list, please check here. If you do not find your insurance on the list, please contact us for confirmation. 

1. Online referral letter.
2. BPJS card.
3. Copy of KTP
4. Copy of Kartu Keluarga.
5. Fill in the new patient form in the hospital’s front office

6. Explanation letter for follow-up consultation (if you come for a follow-up consultation)

Children are allowed to visit patients at Siloam Hospitals as long as accompanied by adults. In some areas where children are restricted to enter, exceptions may apply on a case-to-case basis. Please check with our hospital staff.

In most cases, guests are not permitted to visit after hours to ensure the health recovery of patients. However, exceptions are allowed in some cases.

We have provided a hotel listing for your convenience. Please select the Siloam Hospital you plan to visit prior to accessing the list. Please note that Siloam Hospitals are not connected to the hotels in any way. The accommodations listed are suggestions based on their proximity and not recommendations.

As phones are not provided for patients in the Intensive Care Unit (ICU), please contact the patient’s relatives to leave a message.

In general, yes. Gifts are allowed at all hospitals. However, flowers are not allowed for patients in the Intensive Care Unit (ICU). Also, please contact the hospital to check whether the flowers or presents you bring may affect the health of our patients, as some patients may have allergic reactions to certain items.

Please note that different Siloam Hospitals may have different visiting hours. Please select the hospital you plan to visit to access the visiting hour of each hospital.

Due to confidentiality issues, you must come in person to get a copy of your medical record. You can then send it to the designated person or entity.

You can request for your medical information from your doctors or the respective hospital’s medical record office.

You would need to bring the following documents:

• Your government-issued ID such as passport, residential identity card, Indonesian Stay Permit (KITAS) or driver’s license
• Your health insurance card (if any)

Patient is advised to make a reservation before arrival. Prepare a referral letter from the doctor for registration purposes in our front office. Reservation could be made by contacting our hospital or through calling 1-500-181

Yes, you need to consult & get a referral letter first from your doctor before requesting a radiology procedure in our hospitals.

To register in our radiology department, you need to have a referral letter from your doctor & bring it along when you register in any Siloam Hospital. 

You could get your referral letter from general practitioner that works in Siloam Hospitals or other health facilities/ provider (clinic).

Please call our hospital directly or 1-500-181 to inquire our radiology procedure prices.

Radiology procedures have no age limit. (The only restriction is for X-Ray procedures which are restricted to pregnant women)

For emergency situation, our radiology department is open 24 hours.

For non-urgent situations, please contact our hospital directly for information regarding the radiology department operational hour.

Most of time, you can get your radiology results on the same day. However, it also depends on the radiology department operational hours of each hospital. If the results cannot get processed on the same day, you will be notified by our radiology department representative on when you can get the results.

To get the results, you may ask our radiology department representative.

All Siloam Hospitals provide X-Ray services except for Siloam Canggu

MRI services are provided in some Siloam Hospitals which are:

• - Siloam Hospitals Lippo Village
• - Siloam Hospitals Kebon Jeruk
• - MRCCC Siloam Hospitals Semanggi
• - Siloam Hospitals Lippo Cikarang
• - Siloam Hospitals Surabaya
• - Siloam Hospitals Jambi
• - Siloam Hospitals Balikpapan
• - Siloam Hospitals Manado
• - Siloam Hospitals Makassar
• - Siloam Hospitals Palembang
• - Siloam Hospitals Denpasar
• - Siloam Hospitals TB Simatupang
• - Siloam Hospitals Medan
• - Siloam Hospitals Yogyakarta
• - Siloam Hospitals Jember

Radiology services are provided in some Siloam Hospitals which are:

• - Siloam Hospitals Lippo Village
• - Siloam Hospitals Kebon Jeruk
• - MRCCC Siloam Hospitals Semanggi
• - Siloam Hospitals Surabaya
• - Siloam Hospitals Jember
• - Siloam Hospitals Palembang
• - Siloam Hospitals Denpasar
• - Siloam Hospitals TB Simatupang
• - Siloam Hospitals Asri
• - Siloam Hospitals Yogyakarta

We provide CT-Scan service in all Siloam Hospitals except Rumah Sakit Umum Siloam Lippo Village, Siloam Hospitals Asri, Siloam Hospitals Bekasi Sepanjang Jaya, Siloam Hospitals Samarinda, Rumah Sakit Umum Syubbanul Wathon

For a negative contrast X-Ray:

• - Patient should not be pregnant.
• - Patient is required to bring the doctor’s referral letter before registration.

For a positive contrast X-Ray:

• - Patient should not be pregnant.
• - Patient is required to fast for 4 hours before procedure.
• - Patient is required to bring the doctor’s referral letter before registration.

For a negative contrast MRI:

• - Patient should not be pregnant.
• - Patient is required to bring the doctor’s referral letter before registration.
• - Patient with pacemaker is strictly prohibited to take the procedure. Patient is required to consult beforehand with Siloam Hospital's MRI doctor.

For a positive contrast MRI:

• - Patient should not be pregnant.
• - Patient is required to fast for 4 hours before procedure.
• - Patient is required to bring the doctor’s referral letter before registration.
• - Patient with pacemaker is strictly prohibited to take the procedure. Patient is required to consult beforehand with Siloam Hospital's MRI doctor.

It is an examination with aid of positive (+) or negative (-) contrast agent by letting the body intake the agent. In turn, the intake will help to aid the diagnosis of radiography examination.

The doctor's referral letter will provide the information of whether the patient will intake the positive (+) or negative (-) contrast agent

How long the X-Ray procedure takes place is based on type of procedure & how many positions are examined.

It is estimated to be around 15 minutes for each position examined.  

How long the USG procedure takes place is based on type of procedure & how many positions are examined.

It is estimated to be around 20 minutes for each position examined. 

How long the MRI procedure takes place is based on type of procedure & how many positions are examined.

It is estimated to be around 30 minutes for each position examined with a negative contrast agents, and around 1 hour for each position examined with a positive contrast agent.  

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