Thank you for choosing Siloam Hospitals. 

We understand that you may have some questions about your visit. We have provided general information relating to the processes that may take place during pre-admission, admission, and upon discharge.  

Pre-Admission 

Your doctor or the clinic staff may have provided you with the basic information of what to prepare prior to your admission. To assist you better on your preparation, we have come up with a pre-admission guideline below for you to adhere to.  

Admission Time

On the day of your admission, you may arrive at the hospital any time as advised by your specialist. 

If your doctor has informed you that you will need blood on standby for surgery, you must check into the hospital before one day before your surgery date, or on Saturday before 11 am if your surgery has been scheduled for a Monday. This is important for blood grouping and cross-matching. 

Where to Go 

When you arrive at the hospital, you may proceed directly to the admission counter. Our admission representatives will help you with the selection process of your room.  

If you are unsure where to go to when you arrive, you may also approach the Concierge at the main lobby to assist you.  

What to Bring 

Your admission staff will need the following items in order to complete your admission procedure: 

• Your doctor’s referral forms  
• Your government-issued personal identification, including passport, residential identity card, or driver’s license. 
• Your health insurance card or letter of guarantee from your insurance company/employers (only applicable for companies that have credit arrangements with the hospital) 

Basic toiletries, towels, and robes are provided by us. You may wish to bring along other personal toiletries such as toothbrush and shaving kit. 

During Your Stay 

We would like you to have a good experience with us. For your convenience, you can find the information that you may need during you stay below. 

Facilities & Services in Your Room 

We offer a variety of facilities and services in our patient’s room in order to deliver comfort and convenience to our patients. You may find the list below: 

• Bedside Telephone 
• Television 
• Meal Service, including breakfast, lunch, snack, and dinner 
• Dietetic Service 
• Housekeeping 
• Newspaper 
• Laundry Service (Charges applicable) 
• Maintenance Requests 
• Security 

NOTE: The above items may vary depending on the room type. 

Patient Liaison 

For your convenience, we provide the service to assist you professionally with tender loving care and cater to your special needs before, during, and even after your visit. We can help you select a specialist that best suits your medical condition, and also provide advice on the estimated cost of treatments at the hospitals.  

In addition, we may even arrange an interpreter for you to allow smooth communication with our specialists and medics. Making arrangement in advance is recommended so that we can assist you better. 

Please do not hesitate to contact us for your medical needs. 

Visiting Information 

Visitors are welcomed to help the recovery process of our patients. To ensure that you and your visitors have a pleasant time during your stay, we have provided visitor guidelines. 

Please inform the ward staff if you do not wish to accept any visitors. 

Visitor Guidelines 

• Visiting hours may vary depending on the hospital location. 
• Please discourage your visitors from bringing kids below 7 years old to the hospital, especially without adult supervision. 
• Visitors are strongly discouraged to bring children below 12 years old to visit the Intensive Care Unit (ICU) or High Dependency Unit (HDU). 

Parking 

Parking charges may vary widely from hospital to hospital. 

Upon Discharge 

As we want our patients to enjoy short waiting time and superb experience with us even on the last day of your stay, we have provided the following guidelines below: 

Bill Settlement 

We accept a variety of payment methods, including cash and any major credit/debit cards for your convenience. 

Documents to Bring 

To ensure smooth payment process on your check-out, please prepare the following documents: 

• Your government-issued personal identification, including passport, residential identity card, or driver’s license. 
• Your health insurance card or letter of guarantee from your insurance company/employers (only applicable for companies that have credit arrangements with the hospital) 

Homecare Services 

While you have every facility and service you need for your rehabilitation at the hospital, you are likely to need follow up care in the form of a rehabilitation programme once you are discharged. 

As part of our Rehabilitation Services, we provide equipment you may need at home to continue your recovery such as hospital bed, wheelchair, commode chair. 

If you are physically unable to attend the hospital or clinic as an outpatient to continue your rehabilitation programme, we are able to make special arrangements so that the required medical equipment (based on availability) is made available to you at a rental cost. Please check with our rehabilitation department on the rental charges.