Thank you for choosing Siloam Hospitals.

Plan ahead before your departure. We understand the hardship that you may experience in the preparation of taking a medical treatment out of your hometown or home country. The things listed below summarize the actions you can take to have a faster, smoother, and more convenient process during your visit.

  • 1. Get to Know Us

    Go to our website and see if there is news that may be helpful to your needs. It is designed to provide a wide range of information, including success stories, our specialists, health-related articles, etc. Please also check out our FAQ to find answers to some basic questions you may have.

  • 2. Select Your Doctor

    We currently have more than 1.300 doctors in 20 locations to help you get the right treatment. Explore our Find Your Doctors and select a doctor that best meets your requirements. If you need advice from our representatives, please do not hesitate to contact us.

  • 3. Make an Appointment

    You may call us to schedule an appointment. Making an appointment in advance will guarantee you a spot to consult your chosen specialist and saves your time.

  • 4. Prepare Your Documents

    Please remember to bring the following items during your visit at Siloam Hospital:

    • Your health insurance card
    • Referral forms from your physician (if required by your insurance carrier)
    • Your Personal Identification, such as identity card, driver’s license, etc.
    • Your medical records, X-rays, or prior test results (if requested)
  • 5. Find Accommodation

    We would like you to have a hassle-free trip. We have listed some accommodations nearby to ease your journey preparation. Please note that the hotels listed are suggested merely based on their proximity to the hospitals. Do check further details of the hotels before booking a room.
    Step 1. Select the Siloam Hospitals you plan to visit.
    Step 2. Select the hotels or accommodations that cater to your needs and preferences.

Thank you for choosing Siloam Hospitals. 

We understand that you may have some questions about your visit. We have provided general information relating to the processes that may take place during pre-admission, admission, and upon discharge.  


Your doctor or the clinic staff may have provided you with the basic information of what to prepare prior to your admission. To assist you better on your preparation, we have come up with a pre-admission guideline below for you to adhere to.  

Admission Time

On the day of your admission, you may arrive at the hospital any time as advised by your specialist. 

If your doctor has informed you that you will need blood on standby for surgery, you must check into the hospital one day before your surgery date, or on Saturday before 11 am if your surgery has been scheduled for Monday. This is important for blood grouping and cross-matching.

Where to Go 

When you arrive at the hospital, you may proceed directly to the admission counter. Our admission representatives will help you with the selection process of your room.  

If you are unsure where to go to when you arrive, you may also approach the Concierge at the main lobby to assist you.  

What to Bring 

Your admission staff will need the following items in order to complete your admission procedure: 

  • Your doctor’s referral forms  
  • Your government-issued personal identification, including passport, residential identity card, or driver’s license. 
  • Your health insurance card or letter of guarantee from your insurance company/employers (only applicable for companies that have credit arrangements with the hospital) 

Basic toiletries, towels, and robes are provided by us. You may wish to bring along other personal toiletries such as toothbrush and shaving kit. 

During Your Stay 

We would like you to have a good experience with us. For your convenience, you can find the information that you may need during you stay below. 

Facilities & Services in Your Room 

We offer a variety of facilities and services in our patient’s room in order to deliver comfort and convenience to our patients. You may find the list below: 

  • Bedside Telephone 
  • Television 
  • Meal Service, including breakfast, lunch, snack, and dinner 
  • Dietetic Service 
  • Housekeeping 
  • Newspaper 
  • Laundry Service (Charges applicable) 
  • Maintenance Requests 
  • Security 

NOTE: The above items may vary depending on the room type. 

Patient Liaison 

For your convenience, we provide the service to assist you professionally with tender loving care and cater to your special needs before, during, and even after your visit. We can help you select a specialist that best suits your medical condition, and also provide advice on the estimated cost of treatments at the hospitals.  

In addition, we may even arrange an interpreter for you to allow smooth communication with our specialists and medics. Making arrangement in advance is recommended so that we can assist you better. 

Please do not hesitate to contact us for your medical needs. 

Visiting Information 

Visitors are welcomed to help the recovery process of our patients. To ensure that you and your visitors have a pleasant time during your stay, we have provided visitor guidelines. 

Please inform the ward staff if you do not wish to accept any visitors. 

Visitor Guidelines 

  • Visiting hours may vary depending on the hospital location. 
  • Please discourage your visitors from bringing kids below 7 years old to the hospital, especially without adult supervision. 
  • Visitors are strongly discouraged to bring children below 12 years old to visit the Intensive Care Unit (ICU) or High Dependency Unit (HDU). 


Parking charges may vary widely from hospital to hospital. 

Upon Discharge 

As we want our patients to enjoy short waiting time and superb experience with us even on the last day of your stay, we have provided the following guidelines below: 

Bill Settlement 

We accept a variety of payment methods, including cash and any major credit/debit cards for your convenience. 

Documents to Bring 

To ensure smooth payment process on your check-out, please prepare the following documents: 

  • Your government-issued personal identification, including passport, residential identity card, or driver’s license. 
  • Your health insurance card or letter of guarantee from your insurance company/employers (only applicable for companies that have credit arrangements with the hospital) 

Homecare Services 

While you have every facility and service you need for your rehabilitation at the hospital, you are likely to need follow up care in the form of a rehabilitation programme once you are discharged. 

As part of our Rehabilitation Services, we provide equipment you may need at home to continue your recovery such as hospital bed, wheelchair, commode chair. 

If you are physically unable to attend the hospital or clinic as an outpatient to continue your rehabilitation programme, we are able to make special arrangements so that the required medical equipment (based on availability) is made available to you at a rental cost. Please check with our rehabilitation department on the rental charges. 

Siloam Hospitals offer both air and land ambulance services for patients. Land ambulance service can be found at all hospitals. For air ambulance service, it is currently only provided at some hospitals, including Siloam Hospitals Lippo Village, Siloam Hospitals MRCCC, and Siloam Hospitals TB Simatupang.

We have strong commitment to deliver treatments at the earliest time possible. As soon as we receive your call, our Siloam Ambulance Service will immediately go to your location with a team of highly trained doctors, nurses, medics, and ambulance drivers. Our people will give the best possible medication while you are on the ambulance heading to the hospital.

Ambulance call: 1500911


Our Ambulance Services include:

Emergency Transportation

  • Local ambulance calls
  • Medical evacuation from seaport or airport

Inter-Hospital Transportation

  • Hospital-to-hospital transfers

Doctor Appointment/ Outpatient Service

  • Scheduled doctor/clinic visit
  • Scheduled therapy (e.g. dialysis, chemotherapy, rehabilitation)

Hospital Admission and Discharge

  • Home-to-hospital transportation for admissions
  • Hospital-to-home transportation for discharges

Hotel Aryaduta Manado

Address: Jl. Piere Tendean (Boulevard) Manado, Indonesia

Telp: +62 431 855 555



Aston Manado Hotel

Address: Jl. Sudirman No.128 Manado 95123, Indonesia

Telp: +62 431 888 8989



Sparks Lite Manado

Address: Jl. Kolonel Sugiono No.21 Marambak Manado, Indonesia

Telp: +62 431 864 554



Griya Sintesa Hotel

Address: Jl. Dr. Soetomo No.4 Manado 95121, Indonesia

Telp: +62 431 855 008



Hotel Minahasa

Address: Jl. Sam Ratulangi No.199 Manado, Indonesia

Telp: +62 431 874 871


Siloam Cafe
Offers delicious Indonesian food and diverse options of snacks and chips.
Opening Hour: 10 AM – 8:00 PM


As part of our efforts to offer you a better experience, we offer free, unlimited WiFi at all Siloam Hospitals, providing connectivity and convenience during your visit.

Follow the instructions below on how to use our Wi-Fi service:

  1. Ensure WiFi is enabled on your computer or mobile device
  2. Choose our hospital’s wireless network from the available choices.
  3. Wait until it is connected
  4. Browse and enjoy

Please talk to our customer service representatives, should you face difficulties in getting the WiFi access.